COVID-19 (Novel Coronavirus)

Fixed Health Strategy 2020



Fixed Physio endeavour to provide our services to those in need while maintaining client and staff health and safety. With support from the Ministry of Health, Physioboard NZ, and ACC we will be following the following protocols:


  1. Screening for COVID-19 will take place on the phone, and again upon arrival to the clinic. This will extend to members of your bubble or Whānau.


  1. Please reschedule your appointments if you are sick or are showing symptoms of sickness including the common flu and cold. Symptoms specific to COVID19 include:

  • a cough

  • a high temperature (at least 38°C)

  • shortness of breath

  • sore throat

  • sneezing and runny nose 

  • temporary loss of smell

  1. Please refrain from attending your appointments if you:

  • Have been overseas and have not followed correct self-isolation protocols

  • Have been in contact with someone from overseas who hasn’t followed correct self-isolation protocols

  • Have been in contact with someone who has tested positive, or is suspected to be positive of COVID19

  • Have been in contact with someone who is expressing the symptoms aforementioned (1)


  • Please be cautious that individuals with reduced or attenuated immunity are at a greater risk of infection. This includes, but isn’t limited to, the elderly, those with autoimmune diseases, diabetes, and/or cancer. Please check with your GP if you have concerns about your health and immunity.


  • A mask is optional to your appointment. Therefore, if you already own a mask, please bring it to your appointment if you wish.


  • Hand hygiene: Wash hands regularly with soap or hand sanitiser. Please ask one of our staff to direct you to the nearest basin or sanitiser station. There will be hand sanitiser on the reception desk, and in every treatment room.


  • If you are coughing or sneezing, please do so into a tissue (dispose of promptly) or into your elbows, then follow step (6).


  • Cleaning surface regularly: Fixed Physio along with Apollo Fitness or Recreate gym will utilise the best available disinfectant/cleaning spray on the majority of surfaces, including EFTPOS terminals and general environment (chairs, countertops, door handles, gym equipment etc). The cleaning of treatment rooms and common counter-tops and chairs will be completed in-between each patient.


  • Please bring a clean towel or pillow if this makes you feel safer during your treatment session. In addition, Fixed Physio will utilise couch/plinth towels for each patient which will cover the plinth and pillows. Towels will be cleaned daily and changed between clients.


  • PPE is not required for the procedures we undertake at Fixed Physio as they are non-aerosol generating and do not involve bodily fluids. Of course, clients will have to pass screening as well. However, we do have masks available if you want us to wear them.


  • On arrival to your appointment, the door will hopefully be open. If you need to use the key pad or door handle please inform us and we will clean it.



  • The cleaning of fabrics and towels will carry on as usual per ministry’s recommendations: Heavy duty detergent, high temperature wash followed by high heat drying.




Thank you from everyone at Fixed Personal Physio Solutions.

© 2016 by ProRehab Ltd.