Frequently asked questions

How do I make an appointment?


  • Select a site
  • Select a physiotherapist
  • Select a date
  • Find a clinic
  • Login and confirm
  • Confirmation email will be sent including selected date, location and physiotherapist




How long is each appointment?


We allow an hour (ACC) or 40mins (non-ACC) for every appointment




What does a session include?


Each session includes a full assessment and treatment. That treatment might include hands on therapy or exercise based rehabilitation.




Is the gym available for use during the appointment?


Yes, the gym is available for use for every appointment at all three of the Fixed Physio sites




Do I need a doctor’s referral?


No, we can assess your injury then manage the ACC claim process if applicable




How does ACC work?


During the initial assessment, if it is clear that the injury is the result of an accident then we will load the claim and send this to ACC for processing. If accepted, they can then help with the cost of treatment.