Question 1

How do I make an appointment?

Accepted Answer

Select a site
Select a physiotherapist
Select a date
Find a clinic
Login and confirm
Confirmation email will be sent including selected date, location and physiotherapist

Question 2

How long is each appointment?

Accepted Answer

We allow an hour (ACC) or 40mins (non-ACC) for every appointment

Question 3

What does a session include?

Accepted Answer

Each session includes a full assessment and treatment. That treatment might include hands on therapy or exercise based rehabilitation.

Question 4

Is the gym available for use during the appointment?

Accepted Answer

Yes, the gym is available for use for every appointment at all three of the Fixed Physio sites

Question 5

Do I need a doctor’s referral?

Accepted Answer

No, we can assess your injury then manage the ACC claim process if applicable

Question 6

How does ACC work?

Accepted Answer

During the initial assessment, if it is clear that the injury is the result of an accident then we will load the claim and send this to ACC for processing. If accepted, they can then help with the cost of treatment.

Question 7

Are you affiliated with Southern Cross

Accepted Answer

Yes, we are an affiliated provider for Southern Cross. We use the Southern Cross easy claim service to bill for your appointments.

Frequently asked questions